mwinPrivacy Policy

This page describes what we collect when you use mwin and how we keep that data protected. We operate an online gaming and sportsbook platform serving users in supported jurisdictions where such services are legally permitted. Our data practices reflect our commitment to transparency: we explain what information we gather, how we use it, and what rights you hold over your data.

We collect personal data — your name, email, identification documents, and payment details — only when you create an account, verify your identity, or deposit funds. We also collect technical data: your browser type, device information, IP address, and interaction logs. This data helps us operate mwin securely, detect fraud, process payments, and comply with legal obligations.

Our servers and third-party processors may be located outside your jurisdiction. We describe these arrangements clearly below, along with your rights to access, correct, or request deletion of your data. If you have questions about our privacy practices, contact our support team.

What We Collect on mwin

When you create an mwin account, we collect your full name, email address, phone number, date of birth, and your country of residence. We use this information to verify your identity, comply with legal age and jurisdiction requirements, and communicate with you about your account.

Before your first withdrawal, we require identity verification. You submit a government-issued ID (national ID card, passport), a photograph of your face, and a utility bill or bank statement showing your address. We use this data solely to verify that you are the account holder and comply with anti-money-laundering regulations. Once verified, we retain this documentation for seven years to meet legal requirements.

We also collect technical data automatically: your IP address, browser type, device model, operating system, and the pages you visit on mwin. We log your account activity — login times, bets placed, games played, deposits and withdrawals — to provide you with account history and detect unauthorized access. This technical data helps us secure your account, improve our platform, and comply with regulations.

How We Use Your Data on mwin

We use your personal data to operate mwin: to create and manage your account, process deposits and withdrawals, verify your identity, and communicate with you about your account status and our services.

We use your data to comply with legal obligations. Gaming operators in most jurisdictions must verify user identity and report suspicious activity to financial intelligence units. We share your data with payment processors to execute deposits and withdrawals. We may share data with law enforcement if required by court order or legal process.

We use your email to send account notifications (login alerts, deposit confirmations, withdrawal status) and, if you opt in, information about new promotions or game releases. You can unsubscribe from promotional emails anytime through your account settings. We will continue to send essential account notifications even if you opt out of marketing emails.

Our mwin Data Processors and Third Parties

Our mwin platform relies on third-party service providers. Our payment processors handle your deposit and withdrawal transactions; we do not directly access your bank account or e-wallet credentials. Our cloud hosting provider stores our servers; your data may be replicated across multiple physical locations for backup and security. Our fraud detection service analyzes transactions to prevent money laundering and account compromise.

These third parties operate under data protection agreements. We require them to maintain the same level of security and confidentiality that we do. However, once your data is transferred to a third-party processor, you are also subject to their privacy policy. We recommend reviewing the privacy notices of our payment partners before depositing funds.

Our servers are located in multiple jurisdictions, potentially outside Indonesia. Your data may be stored and processed in countries with different privacy laws. By using mwin, you consent to this cross-border data transfer. If you do not consent, you should not use our platform.

Your Rights on mwin

You have the right to access all personal data we hold about you. You can download your account history, deposit and withdrawal records, and identity verification documents through your mwin account dashboard anytime.

You have the right to correct inaccurate data. If your name, email, or address is incorrect in our records, contact our support team to update it. You have the right to request deletion of your data, though we may retain some information for legal compliance (typically seven years for identity verification documents).

You have the right to know what personal data we collect, how we use it, and who we share it with. This privacy policy describes those practices. If you have a specific question, our support team can provide additional details.

Cookies and Tracking on mwin

Our website uses cookies — small text files stored on your device — to remember your login status, language preference, and settings. Cookies help us deliver mwin faster and personalize your experience. You can control cookies through your browser settings; disabling cookies may limit some platform features.

We use analytics tools to measure website traffic and user behavior. These tools collect anonymized data — they do not identify you personally, but they show us which pages users visit and how long they stay. This helps us improve mwin's sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League), live-dealer streams, and slot game selection.

We do not use third-party advertising networks that track you across the internet. We do not place targeted advertisements on external websites based on your mwin activity.

Data Retention and Deletion

We retain your account data (name, email, phone, address) as long as your mwin account is active. If you close your account, we retain the minimum data required by law — typically identity verification documents for seven years to comply with anti-money-laundering regulations.

We retain your transaction history (deposits, withdrawals, bets, game play) for seven years. This supports dispute resolution, fraud investigation, and regulatory compliance. You can request deletion of older records after the retention period, but we may retain anonymized data for analytics purposes.

If you request account deletion, we will remove your personal data from our active systems within 30 days, except where we are legally required to retain it. If you have an outstanding withdrawal or unresolved dispute, we will retain your data until the matter is resolved.

Contact Us About Privacy

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team through your mwin account dashboard. We aim to respond to privacy requests within 14 days.

If you believe we have violated your privacy rights or mishandled your data, you have the right to file a complaint with your local data protection authority. We encourage you to contact us first so we can address your concern directly.

This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on mwin. Continued use of mwin after such changes means you accept the updated policy. This policy is effective as of the date listed on this page; review it periodically to stay informed about how we protect your data.